Readers of my blog know that I left Etsy quite a while ago. Quite frankly, Etsy sucks.
Now, all things are subjective of course. And I realize that not everyone shares my view on this.
So I present you this
Etsy's one function, the sole reason it exists is to provide sellers with a working shopping cart. Here is someone complaining that their customers are unable to complete any transactions. I think she was quite fortunate to have customers willing to go the extra mile and tell her what the problem was rather than to just walk away and find what they wanted to buy elsewhere.
And how does Etsy respond? The first response is to say "contact us so we can look into it". Um, the original post says she's already contacted you several times you douchnozzles. And what's the second thing we here from the admins? "Don't find a way to make these sales on your own because that would be fee avoidance!"
They are so damned worried about getting their pennies that they would insist that a seller lose several days worth of sales due to a broken shopping cart rather than to find a way to allow those customers to finish a transaction!
Etsy - you get paid to provide a shopping cart. You are not providing this person a shopping cart. Ergo, you don't deserve to get paid.
There are not enough swear words in the English language to express my thoughts on this!